# Contact Support Get direct help from the Polynomial team for technical issues, account problems, or general inquiries. ## Support Channels ### Discord (Recommended) * **Server:** * **Support Channel:** #technical-support * **Response Time:** Usually within hours * **Best For:** Technical issues, quick questions, community support ### Email Support * **General Inquiries:** * **Technical Issues:** * **Business Inquiries:** * **Response Time:** 24-48 hours * **Best For:** Formal inquiries, detailed issues, business matters ### Twitter * **Account:** [@PolynomialFi](https://x.com/PolynomialFi) * **Direct Messages:** Available for urgent issues * **Public Mentions:** For general questions * **Response Time:** Varies * **Best For:** Quick questions, public inquiries ## What to Include in Your Support Request ### For Technical Issues * **Detailed Description:** Explain the problem clearly * **Steps to Reproduce:** How did the issue occur? * **Screenshots:** Visual evidence of the problem * **Transaction Details:** Include transaction hashes if applicable * **Wallet Information:** Which wallet you're using * **Browser/Device:** Technical specifications ### For Account Issues * **Account Details:** Your wallet address (public key only) * **Issue Description:** What's not working? * **Timeline:** When did the issue start? * **Previous Actions:** What have you tried? * **Expected vs. Actual:** What should happen vs. what's happening ## Common Support Topics ### Trading Issues * Order execution problems * Position management issues * Fee calculation questions * Liquidation concerns * Cross-margin questions ### Staking Issues * Deposit/withdrawal problems * Reward calculation questions * Points system inquiries * Bridge timing issues * Unstaking problems ### Technical Issues * Wallet connection problems * Transaction failures * Bridge delays * Polynomial wallet issues * Network connectivity ## Response Times ### Discord Support * **General Questions:** 1-4 hours * **Technical Issues:** 2-8 hours * **Urgent Issues:** 1-2 hours * **Business Hours:** Faster response during business hours ### Email Support * **General Inquiries:** 24-48 hours * **Technical Issues:** 24-72 hours * **Business Inquiries:** 48-72 hours * **Weekend/Holidays:** Longer response times ## Before Contacting Support ### Check These Resources First * [**FAQ**](https://docs.polynomial.fi/support/faq)**:** Common questions and answers * [**Documentation**](https://docs.polynomial.fi/readme)**:** Comprehensive guides * [**Community**](https://docs.polynomial.fi/support/community)**:** Peer support and discussions * [**How-to Guides**](https://github.com/Polynomial-Protocol/gitbook/blob/master/how-to/README.md)**:** Step-by-step guides ### Try These Solutions * **Refresh the page:** Simple but often effective * **Clear browser cache:** Resolves many display issues * **Check network connection:** Ensure stable internet * **Verify wallet connection:** Make sure wallet is properly connected * **Wait for transactions:** Some operations take time ## Privacy and Security ### Information We Need * **Public wallet addresses:** For account verification * **Transaction hashes:** For transaction issues * **Error messages:** For technical problems * **Screenshots:** For visual issues ### Information We Don't Need * **Private keys:** Never share these * **Seed phrases:** Keep these secure * **Passwords:** We don't need these * **Personal information:** Beyond what's necessary ## Emergency Contacts ### Security Issues * **Email:** * **Discord:** #security channel * **Immediate response:** For security concerns * **Confidential handling:** Sensitive information protected ### Critical Issues * **Discord:** @moderators for urgent issues * **Email:** * **24/7 monitoring:** For critical platform issues * **Rapid response:** For system-wide problems