# Contact Support Get direct help from the Polynomial team for technical issues, account problems, or general inquiries. ## Support Channels ### Discord (Recommended) * **Server:** * **Support Channel:** #technical-support * **Response Time:** Usually within hours * **Best For:** Technical issues, quick questions, community support ### Email Support * **General Inquiries:** * **Technical Issues:** * **Business Inquiries:** * **Response Time:** 24-48 hours * **Best For:** Formal inquiries, detailed issues, business matters ### Twitter * **Account:** [@PolynomialFi](https://x.com/PolynomialFi) * **Direct Messages:** Available for urgent issues * **Public Mentions:** For general questions * **Response Time:** Varies * **Best For:** Quick questions, public inquiries ## What to Include in Your Support Request ### For Technical Issues * **Detailed Description:** Explain the problem clearly * **Steps to Reproduce:** How did the issue occur? * **Screenshots:** Visual evidence of the problem * **Transaction Details:** Include transaction hashes if applicable * **Wallet Information:** Which wallet you're using * **Browser/Device:** Technical specifications ### For Account Issues * **Account Details:** Your wallet address (public key only) * **Issue Description:** What's not working? * **Timeline:** When did the issue start? * **Previous Actions:** What have you tried? * **Expected vs. Actual:** What should happen vs. what's happening ## Common Support Topics ### Trading Issues * Order execution problems * Position management issues * Fee calculation questions * Liquidation concerns * Cross-margin questions ### Staking Issues * Deposit/withdrawal problems * Reward calculation questions * Points system inquiries * Bridge timing issues * Unstaking problems ### Technical Issues * Wallet connection problems * Transaction failures * Bridge delays * Polynomial wallet issues * Network connectivity ## Response Times ### Discord Support * **General Questions:** 1-4 hours * **Technical Issues:** 2-8 hours * **Urgent Issues:** 1-2 hours * **Business Hours:** Faster response during business hours ### Email Support * **General Inquiries:** 24-48 hours * **Technical Issues:** 24-72 hours * **Business Inquiries:** 48-72 hours * **Weekend/Holidays:** Longer response times ## Before Contacting Support ### Check These Resources First * [**FAQ**](/support/faq.md)**:** Common questions and answers * [**Documentation**](/readme.md)**:** Comprehensive guides * [**Community**](/support/community.md)**:** Peer support and discussions * [**How-to Guides**](https://github.com/Polynomial-Protocol/gitbook/blob/master/how-to/README.md)**:** Step-by-step guides ### Try These Solutions * **Refresh the page:** Simple but often effective * **Clear browser cache:** Resolves many display issues * **Check network connection:** Ensure stable internet * **Verify wallet connection:** Make sure wallet is properly connected * **Wait for transactions:** Some operations take time ## Privacy and Security ### Information We Need * **Public wallet addresses:** For account verification * **Transaction hashes:** For transaction issues * **Error messages:** For technical problems * **Screenshots:** For visual issues ### Information We Don't Need * **Private keys:** Never share these * **Seed phrases:** Keep these secure * **Passwords:** We don't need these * **Personal information:** Beyond what's necessary ## Emergency Contacts ### Security Issues * **Email:** * **Discord:** #security channel * **Immediate response:** For security concerns * **Confidential handling:** Sensitive information protected ### Critical Issues * **Discord:** @moderators for urgent issues * **Email:** * **24/7 monitoring:** For critical platform issues * **Rapid response:** For system-wide problems --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.polynomial.fi/support/contact.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.