Contact Support
Get direct help from the Polynomial team for technical issues, account problems, or general inquiries.
Support Channels
Discord (Recommended)
Server: https://discord.gg/polynomial
Support Channel: #technical-support
Response Time: Usually within hours
Best For: Technical issues, quick questions, community support
Email Support
General Inquiries: [email protected]
Technical Issues: [email protected]
Business Inquiries: [email protected]
Response Time: 24-48 hours
Best For: Formal inquiries, detailed issues, business matters
Twitter
Account: @PolynomialFi
Direct Messages: Available for urgent issues
Public Mentions: For general questions
Response Time: Varies
Best For: Quick questions, public inquiries
What to Include in Your Support Request
For Technical Issues
Detailed Description: Explain the problem clearly
Steps to Reproduce: How did the issue occur?
Screenshots: Visual evidence of the problem
Transaction Details: Include transaction hashes if applicable
Wallet Information: Which wallet you're using
Browser/Device: Technical specifications
For Account Issues
Account Details: Your wallet address (public key only)
Issue Description: What's not working?
Timeline: When did the issue start?
Previous Actions: What have you tried?
Expected vs. Actual: What should happen vs. what's happening
Common Support Topics
Trading Issues
Order execution problems
Position management issues
Fee calculation questions
Liquidation concerns
Cross-margin questions
Staking Issues
Deposit/withdrawal problems
Reward calculation questions
Points system inquiries
Bridge timing issues
Unstaking problems
Technical Issues
Wallet connection problems
Transaction failures
Bridge delays
Polynomial wallet issues
Network connectivity
Response Times
Discord Support
General Questions: 1-4 hours
Technical Issues: 2-8 hours
Urgent Issues: 1-2 hours
Business Hours: Faster response during business hours
Email Support
General Inquiries: 24-48 hours
Technical Issues: 24-72 hours
Business Inquiries: 48-72 hours
Weekend/Holidays: Longer response times
Before Contacting Support
Check These Resources First
FAQ: Common questions and answers
Documentation: Comprehensive guides
Community: Peer support and discussions
How-to Guides: Step-by-step guides
Try These Solutions
Refresh the page: Simple but often effective
Clear browser cache: Resolves many display issues
Check network connection: Ensure stable internet
Verify wallet connection: Make sure wallet is properly connected
Wait for transactions: Some operations take time
Privacy and Security
Information We Need
Public wallet addresses: For account verification
Transaction hashes: For transaction issues
Error messages: For technical problems
Screenshots: For visual issues
Information We Don't Need
Private keys: Never share these
Seed phrases: Keep these secure
Passwords: We don't need these
Personal information: Beyond what's necessary
Emergency Contacts
Security Issues
Email: [email protected]
Discord: #security channel
Immediate response: For security concerns
Confidential handling: Sensitive information protected
Critical Issues
Discord: @moderators for urgent issues
Email: [email protected]
24/7 monitoring: For critical platform issues
Rapid response: For system-wide problems
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