Contact Support

Get direct help from the Polynomial team for technical issues, account problems, or general inquiries.

Support Channels

Discord (Recommended)

• Server: https://discord.gg/polynomial

• Support Channel: #technical-support

• Response Time: Usually within hours

• Best For: Technical issues, quick questions, community support

Email Support

• General Inquiries: [email protected]

• Technical Issues: [email protected]

• Business Inquiries: [email protected]

• Response Time: 24-48 hours

• Best For: Formal inquiries, detailed issues, business matters

Twitter

• Account: @PolynomialFi

• Direct Messages: Available for urgent issues

• Public Mentions: For general questions

• Response Time: Varies

• Best For: Quick questions, public inquiries

What to Include in Your Support Request

For Technical Issues

• Detailed Description: Explain the problem clearly

• Steps to Reproduce: How did the issue occur?

• Screenshots: Visual evidence of the problem

• Transaction Details: Include transaction hashes if applicable

• Wallet Information: Which wallet you're using

• Browser/Device: Technical specifications

For Account Issues

• Account Details: Your wallet address (public key only)

• Issue Description: What's not working?

• Timeline: When did the issue start?

• Previous Actions: What have you tried?

• Expected vs. Actual: What should happen vs. what's happening

Common Support Topics

Trading Issues

• Order execution problems

• Position management issues

• Fee calculation questions

• Liquidation concerns

• Cross-margin questions

Staking Issues

• Deposit/withdrawal problems

• Reward calculation questions

• Points system inquiries

• Bridge timing issues

• Unstaking problems

Technical Issues

• Wallet connection problems

• Transaction failures

• Bridge delays

• Polynomial wallet issues

• Network connectivity

Response Times

Discord Support

• General Questions: 1-4 hours

• Technical Issues: 2-8 hours

• Urgent Issues: 1-2 hours

• Business Hours: Faster response during business hours

Email Support

• General Inquiries: 24-48 hours

• Technical Issues: 24-72 hours

• Business Inquiries: 48-72 hours

• Weekend/Holidays: Longer response times

Before Contacting Support

Check These Resources First

• FAQ: Common questions and answers

• Documentation: Comprehensive guides

• Community: Peer support and discussions

• How-to Guides: Step-by-step guides

Try These Solutions

• Refresh the page: Simple but often effective

• Clear browser cache: Resolves many display issues

• Check network connection: Ensure stable internet

• Verify wallet connection: Make sure wallet is properly connected

• Wait for transactions: Some operations take time

Privacy and Security

Information We Need

• Public wallet addresses: For account verification

• Transaction hashes: For transaction issues

• Error messages: For technical problems

• Screenshots: For visual issues

Information We Don't Need

• Private keys: Never share these

• Seed phrases: Keep these secure

• Passwords: We don't need these

• Personal information: Beyond what's necessary

Emergency Contacts

Security Issues

• Email: [email protected]

• Discord: #security channel

• Immediate response: For security concerns

• Confidential handling: Sensitive information protected

Critical Issues

• Discord: @moderators for urgent issues

• Email: [email protected]

• 24/7 monitoring: For critical platform issues

• Rapid response: For system-wide problems