Troubleshooting

Common issues and solutions for Polynomial Trade and Staking.

Connection Issues

Wallet Won't Connect

Symptoms

• Wallet connection button not working

• Connection fails repeatedly

• Wallet not recognized

Solutions

1. Clear browser cache and cookies

2. Update your wallet software

3. Check if you're on the correct network

4. Try a different browser

5. Restart your browser

6. Check wallet permissions

Prevention

• Keep wallet software updated

• Use supported browsers

• Clear cache regularly

Network Connection Problems

Symptoms

• Slow loading times

• Transaction failures

• Intermittent connectivity

Solutions

1. Check your internet connection

2. Try a different network

3. Use a VPN if needed

4. Clear browser cache

5. Restart your router

Prevention

• Use stable internet connection

• Keep browser updated

• Monitor network status

Trading Issues

Orders Not Executing

Symptoms

• Orders stuck in pending

• Orders expire without execution

• Market orders not filling

Solutions

1. Check if you have sufficient margin

2. Verify order parameters

3. Check market conditions

4. Try during lower volatility

5. Use different order type

Prevention

• Monitor market conditions

• Set realistic order parameters

• Maintain sufficient margin

Position Not Opening

Symptoms

• Position creation fails

• Error messages during opening

• Funds not being used

Solutions

1. Ensure minimum margin ($25)

2. Check wallet balance

3. Verify network connection

4. Try smaller position size

5. Check for pending transactions

Prevention

• Maintain adequate balance

• Start with small positions

• Monitor account status

Unexpected Liquidations

Symptoms

• Position closed unexpectedly

• Loss of margin

• Liquidation notifications

Solutions

1. Review liquidation price

2. Check margin requirements

3. Understand liquidation process

4. Learn from the experience

Prevention

• Monitor liquidation price

• Maintain adequate margin

• Use stop-loss orders

• Don't over-leverage

Staking Issues

Deposit Not Showing

Symptoms

• Funds not appearing in account

• Bridge transaction pending

• Balance not updating

Solutions

1. Wait for bridge completion (10-15 seconds)

2. Check transaction status on source chain

3. Verify you're on the correct network

4. Refresh the page

5. Check wallet balance

Prevention

• Be patient with bridge process

• Monitor transaction status

• Use supported chains only

Withdrawal Problems

Symptoms

• Cannot withdraw funds

• 24-hour timer not counting down

• Withdrawal button not working

Solutions

1. Check if 24-hour period has passed

2. Verify unstaking was completed

3. Check for pending transactions

4. Try refreshing the page

5. Contact support if persistent

Prevention

• Plan withdrawals in advance

• Complete unstaking process

• Monitor withdrawal status

Rewards Not Claiming

Symptoms

• Cannot claim rewards

• Claim button not working

• Rewards not showing

Solutions

1. Check if 24-hour lock period has passed

2. Verify you have staked assets

3. Check for pending transactions

4. Try refreshing the page

5. Contact support if needed

Prevention

• Monitor reward accumulation

• Claim rewards regularly

• Understand lock periods

Technical Issues

Transaction Failures

Symptoms

• Transactions not confirming

• Error messages during transactions

• Gas estimation failures

Solutions

1. Check wallet balance for gas

2. Increase gas limit

3. Try during lower network congestion

4. Check network status

5. Retry the transaction

Prevention

• Maintain adequate gas balance

• Monitor network conditions

• Use appropriate gas settings

Polynomial Wallet Issues

Symptoms

• Polynomial wallet not created

• Polynomial wallet not functioning

• Permission errors

Solutions

1. Complete initial deposit process

2. Check wallet permissions

3. Verify network connection

4. Try reconnecting wallet

5. Contact support if persistent

Prevention

• Follow setup process completely

• Keep wallet updated

• Monitor wallet status

Bridge Delays

Symptoms

• Bridge taking longer than expected

• Funds stuck in bridge

• No confirmation received

Solutions

1. Wait up to 30 seconds (normal bridge time is 10-15 seconds)

2. Check source chain transaction status

3. Verify destination chain

4. Check network congestion

5. Contact support if over 1 hour

Prevention

• Plan for bridge delays

• Use less congested chains

• Monitor network status

Failed Margin Deposit After Bridge

Symptoms

• Bridge completed successfully

• Margin deposit failed

• Assets not showing in trading account

Solutions

1. Check Polynomial Balance: Your assets are likely already on Polynomial Chain

2. Direct Deposit: You can deposit directly from your Polynomial Chain balance

3. Balance Verification: Check your balance in the staking interface or trading interface

4. No Re-bridge Needed: Assets are already on Polynomial Chain, no need to bridge again

Prevention

• Monitor both bridge and deposit status

• Check Polynomial Chain balance after bridge completion

• Be prepared to deposit directly if needed

Account Issues

Balance Discrepancies

Symptoms

• Balance not matching expectations

• Funds missing

• Incorrect calculations

Solutions

1. Check transaction history

2. Verify all transactions

3. Check for pending transactions

4. Refresh the page

5. Contact support with details

Prevention

• Keep transaction records

• Monitor account regularly

• Verify all transactions

Login Problems

Symptoms

• Cannot access account

• Wallet not recognized

• Session expired

Solutions

1. Reconnect your wallet

2. Clear browser cache

3. Try different browser

4. Check wallet connection

5. Contact support if persistent

Prevention

• Keep wallet software updated

• Use stable internet connection

• Monitor account access

Performance Issues

Slow Loading

Symptoms

• Pages loading slowly

• Interface lagging

• Timeout errors

Solutions

1. Check internet connection

2. Clear browser cache

3. Close unnecessary tabs

4. Try different browser

5. Restart browser

Prevention

• Use stable internet

• Keep browser updated

• Close unused tabs

Interface Problems

Symptoms

• Buttons not working

• Display issues

• Navigation problems

Solutions

1. Refresh the page

2. Clear browser cache

3. Check browser compatibility

4. Try different browser

5. Disable browser extensions

Prevention

• Use supported browsers

• Keep browser updated

• Avoid problematic extensions

Getting Additional Help

When to Contact Support

• Persistent issues: Problems that don't resolve

• Account problems: Issues with your account

• Technical failures: System-wide problems

• Security concerns: Suspected security issues

Information to Provide

• Detailed description: What's happening?

• Steps taken: What have you tried?

• Screenshots: Visual evidence

• Transaction details: Relevant transaction hashes

• Browser/device info: Technical specifications

Support Channels

• Discord: https://discord.gg/polynomial

• Email: [email protected]

• Community: Peer support and discussions

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Most issues can be resolved with these troubleshooting steps. If problems persist, don't hesitate to contact our support team for personalized assistance.