# Troubleshooting Common issues and solutions for Polynomial Trade and Staking. ## Connection Issues ### **Wallet Won't Connect** #### **Symptoms** * Wallet connection button not working * Connection fails repeatedly * Wallet not recognized #### **Solutions** 1. **Clear browser cache and cookies** 2. **Update your wallet software** 3. **Check if you're on the correct network** 4. **Try a different browser** 5. **Restart your browser** 6. **Check wallet permissions** #### **Prevention** * Keep wallet software updated * Use supported browsers * Clear cache regularly ### **Network Connection Problems** #### **Symptoms** * Slow loading times * Transaction failures * Intermittent connectivity #### **Solutions** 1. **Check your internet connection** 2. **Try a different network** 3. **Use a VPN if needed** 4. **Clear browser cache** 5. **Restart your router** #### **Prevention** * Use stable internet connection * Keep browser updated * Monitor network status ## Trading Issues ### **Orders Not Executing** #### **Symptoms** * Orders stuck in pending * Orders expire without execution * Market orders not filling #### **Solutions** 1. **Check if you have sufficient margin** 2. **Verify order parameters** 3. **Check market conditions** 4. **Try during lower volatility** 5. **Use different order type** #### **Prevention** * Monitor market conditions * Set realistic order parameters * Maintain sufficient margin ### **Position Not Opening** #### **Symptoms** * Position creation fails * Error messages during opening * Funds not being used #### **Solutions** 1. **Ensure minimum margin ($25)** 2. **Check wallet balance** 3. **Verify network connection** 4. **Try smaller position size** 5. **Check for pending transactions** #### **Prevention** * Maintain adequate balance * Start with small positions * Monitor account status ### **Unexpected Liquidations** #### **Symptoms** * Position closed unexpectedly * Loss of margin * Liquidation notifications #### **Solutions** 1. **Review liquidation price** 2. **Check margin requirements** 3. **Understand liquidation process** 4. **Learn from the experience** #### **Prevention** * Monitor liquidation price * Maintain adequate margin * Use stop-loss orders * Don't over-leverage ## Staking Issues ### **Deposit Not Showing** #### **Symptoms** * Funds not appearing in account * Bridge transaction pending * Balance not updating #### **Solutions** 1. **Wait for bridge completion (10-15 seconds)** 2. **Check transaction status on source chain** 3. **Verify you're on the correct network** 4. **Refresh the page** 5. **Check wallet balance** #### **Prevention** * Be patient with bridge process * Monitor transaction status * Use supported chains only ### **Withdrawal Problems** #### **Symptoms** * Cannot withdraw funds * 24-hour timer not counting down * Withdrawal button not working #### **Solutions** 1. **Check if 24-hour period has passed** 2. **Verify unstaking was completed** 3. **Check for pending transactions** 4. **Try refreshing the page** 5. **Contact support if persistent** #### **Prevention** * Plan withdrawals in advance * Complete unstaking process * Monitor withdrawal status ### **Rewards Not Claiming** #### **Symptoms** * Cannot claim rewards * Claim button not working * Rewards not showing #### **Solutions** 1. **Check if 24-hour lock period has passed** 2. **Verify you have staked assets** 3. **Check for pending transactions** 4. **Try refreshing the page** 5. **Contact support if needed** #### **Prevention** * Monitor reward accumulation * Claim rewards regularly * Understand lock periods ## Technical Issues ### **Transaction Failures** #### **Symptoms** * Transactions not confirming * Error messages during transactions * Gas estimation failures #### **Solutions** 1. **Check wallet balance for gas** 2. **Increase gas limit** 3. **Try during lower network congestion** 4. **Check network status** 5. **Retry the transaction** #### **Prevention** * Maintain adequate gas balance * Monitor network conditions * Use appropriate gas settings ### **Polynomial Wallet Issues** #### **Symptoms** * Polynomial wallet not created * Polynomial wallet not functioning * Permission errors #### **Solutions** 1. **Complete initial deposit process** 2. **Check wallet permissions** 3. **Verify network connection** 4. **Try reconnecting wallet** 5. **Contact support if persistent** #### **Prevention** * Follow setup process completely * Keep wallet updated * Monitor wallet status ### **Bridge Delays** #### **Symptoms** * Bridge taking longer than expected * Funds stuck in bridge * No confirmation received #### **Solutions** 1. **Wait up to 30 seconds** (normal bridge time is 10-15 seconds) 2. **Check source chain transaction status** 3. **Verify destination chain** 4. **Check network congestion** 5. **Contact support if over 1 hour** #### **Prevention** * Plan for bridge delays * Use less congested chains * Monitor network status ### **Failed Margin Deposit After Bridge** #### **Symptoms** * Bridge completed successfully * Margin deposit failed * Assets not showing in trading account #### **Solutions** 1. **Check Polynomial Balance:** Your assets are likely already on Polynomial Chain 2. **Direct Deposit:** You can deposit directly from your Polynomial Chain balance 3. **Balance Verification:** Check your balance in the staking interface or trading interface 4. **No Re-bridge Needed:** Assets are already on Polynomial Chain, no need to bridge again #### **Prevention** * Monitor both bridge and deposit status * Check Polynomial Chain balance after bridge completion * Be prepared to deposit directly if needed ## Account Issues ### **Balance Discrepancies** #### **Symptoms** * Balance not matching expectations * Funds missing * Incorrect calculations #### **Solutions** 1. **Check transaction history** 2. **Verify all transactions** 3. **Check for pending transactions** 4. **Refresh the page** 5. **Contact support with details** #### **Prevention** * Keep transaction records * Monitor account regularly * Verify all transactions ### **Login Problems** #### **Symptoms** * Cannot access account * Wallet not recognized * Session expired #### **Solutions** 1. **Reconnect your wallet** 2. **Clear browser cache** 3. **Try different browser** 4. **Check wallet connection** 5. **Contact support if persistent** #### **Prevention** * Keep wallet software updated * Use stable internet connection * Monitor account access ## Performance Issues ### **Slow Loading** #### **Symptoms** * Pages loading slowly * Interface lagging * Timeout errors #### **Solutions** 1. **Check internet connection** 2. **Clear browser cache** 3. **Close unnecessary tabs** 4. **Try different browser** 5. **Restart browser** #### **Prevention** * Use stable internet * Keep browser updated * Close unused tabs ### **Interface Problems** #### **Symptoms** * Buttons not working * Display issues * Navigation problems #### **Solutions** 1. **Refresh the page** 2. **Clear browser cache** 3. **Check browser compatibility** 4. **Try different browser** 5. **Disable browser extensions** #### **Prevention** * Use supported browsers * Keep browser updated * Avoid problematic extensions ## Getting Additional Help ### **When to Contact Support** * **Persistent issues:** Problems that don't resolve * **Account problems:** Issues with your account * **Technical failures:** System-wide problems * **Security concerns:** Suspected security issues ### **Information to Provide** * **Detailed description:** What's happening? * **Steps taken:** What have you tried? * **Screenshots:** Visual evidence * **Transaction details:** Relevant transaction hashes * **Browser/device info:** Technical specifications ### **Support Channels** * **Discord:** * **Email:** * **Community:** Peer support and discussions *** *Most issues can be resolved with these troubleshooting steps. If problems persist, don't hesitate to contact our support team for personalized assistance.*