# Troubleshooting Common issues and solutions for Polynomial Trade and Staking. ## Connection Issues ### **Wallet Won't Connect** #### **Symptoms** * Wallet connection button not working * Connection fails repeatedly * Wallet not recognized #### **Solutions** 1. **Clear browser cache and cookies** 2. **Update your wallet software** 3. **Check if you're on the correct network** 4. **Try a different browser** 5. **Restart your browser** 6. **Check wallet permissions** #### **Prevention** * Keep wallet software updated * Use supported browsers * Clear cache regularly ### **Network Connection Problems** #### **Symptoms** * Slow loading times * Transaction failures * Intermittent connectivity #### **Solutions** 1. **Check your internet connection** 2. **Try a different network** 3. **Use a VPN if needed** 4. **Clear browser cache** 5. **Restart your router** #### **Prevention** * Use stable internet connection * Keep browser updated * Monitor network status ## Trading Issues ### **Orders Not Executing** #### **Symptoms** * Orders stuck in pending * Orders expire without execution * Market orders not filling #### **Solutions** 1. **Check if you have sufficient margin** 2. **Verify order parameters** 3. **Check market conditions** 4. **Try during lower volatility** 5. **Use different order type** #### **Prevention** * Monitor market conditions * Set realistic order parameters * Maintain sufficient margin ### **Position Not Opening** #### **Symptoms** * Position creation fails * Error messages during opening * Funds not being used #### **Solutions** 1. **Ensure minimum margin ($25)** 2. **Check wallet balance** 3. **Verify network connection** 4. **Try smaller position size** 5. **Check for pending transactions** #### **Prevention** * Maintain adequate balance * Start with small positions * Monitor account status ### **Unexpected Liquidations** #### **Symptoms** * Position closed unexpectedly * Loss of margin * Liquidation notifications #### **Solutions** 1. **Review liquidation price** 2. **Check margin requirements** 3. **Understand liquidation process** 4. **Learn from the experience** #### **Prevention** * Monitor liquidation price * Maintain adequate margin * Use stop-loss orders * Don't over-leverage ## Staking Issues ### **Deposit Not Showing** #### **Symptoms** * Funds not appearing in account * Bridge transaction pending * Balance not updating #### **Solutions** 1. **Wait for bridge completion (10-15 seconds)** 2. **Check transaction status on source chain** 3. **Verify you're on the correct network** 4. **Refresh the page** 5. **Check wallet balance** #### **Prevention** * Be patient with bridge process * Monitor transaction status * Use supported chains only ### **Withdrawal Problems** #### **Symptoms** * Cannot withdraw funds * 24-hour timer not counting down * Withdrawal button not working #### **Solutions** 1. **Check if 24-hour period has passed** 2. **Verify unstaking was completed** 3. **Check for pending transactions** 4. **Try refreshing the page** 5. **Contact support if persistent** #### **Prevention** * Plan withdrawals in advance * Complete unstaking process * Monitor withdrawal status ### **Rewards Not Claiming** #### **Symptoms** * Cannot claim rewards * Claim button not working * Rewards not showing #### **Solutions** 1. **Check if 24-hour lock period has passed** 2. **Verify you have staked assets** 3. **Check for pending transactions** 4. **Try refreshing the page** 5. **Contact support if needed** #### **Prevention** * Monitor reward accumulation * Claim rewards regularly * Understand lock periods ## Technical Issues ### **Transaction Failures** #### **Symptoms** * Transactions not confirming * Error messages during transactions * Gas estimation failures #### **Solutions** 1. **Check wallet balance for gas** 2. **Increase gas limit** 3. **Try during lower network congestion** 4. **Check network status** 5. **Retry the transaction** #### **Prevention** * Maintain adequate gas balance * Monitor network conditions * Use appropriate gas settings ### **Polynomial Wallet Issues** #### **Symptoms** * Polynomial wallet not created * Polynomial wallet not functioning * Permission errors #### **Solutions** 1. **Complete initial deposit process** 2. **Check wallet permissions** 3. **Verify network connection** 4. **Try reconnecting wallet** 5. **Contact support if persistent** #### **Prevention** * Follow setup process completely * Keep wallet updated * Monitor wallet status ### **Bridge Delays** #### **Symptoms** * Bridge taking longer than expected * Funds stuck in bridge * No confirmation received #### **Solutions** 1. **Wait up to 30 seconds** (normal bridge time is 10-15 seconds) 2. **Check source chain transaction status** 3. **Verify destination chain** 4. **Check network congestion** 5. **Contact support if over 1 hour** #### **Prevention** * Plan for bridge delays * Use less congested chains * Monitor network status ### **Failed Margin Deposit After Bridge** #### **Symptoms** * Bridge completed successfully * Margin deposit failed * Assets not showing in trading account #### **Solutions** 1. **Check Polynomial Balance:** Your assets are likely already on Polynomial Chain 2. **Direct Deposit:** You can deposit directly from your Polynomial Chain balance 3. **Balance Verification:** Check your balance in the staking interface or trading interface 4. **No Re-bridge Needed:** Assets are already on Polynomial Chain, no need to bridge again #### **Prevention** * Monitor both bridge and deposit status * Check Polynomial Chain balance after bridge completion * Be prepared to deposit directly if needed ## Account Issues ### **Balance Discrepancies** #### **Symptoms** * Balance not matching expectations * Funds missing * Incorrect calculations #### **Solutions** 1. **Check transaction history** 2. **Verify all transactions** 3. **Check for pending transactions** 4. **Refresh the page** 5. **Contact support with details** #### **Prevention** * Keep transaction records * Monitor account regularly * Verify all transactions ### **Login Problems** #### **Symptoms** * Cannot access account * Wallet not recognized * Session expired #### **Solutions** 1. **Reconnect your wallet** 2. **Clear browser cache** 3. **Try different browser** 4. **Check wallet connection** 5. **Contact support if persistent** #### **Prevention** * Keep wallet software updated * Use stable internet connection * Monitor account access ## Performance Issues ### **Slow Loading** #### **Symptoms** * Pages loading slowly * Interface lagging * Timeout errors #### **Solutions** 1. **Check internet connection** 2. **Clear browser cache** 3. **Close unnecessary tabs** 4. **Try different browser** 5. **Restart browser** #### **Prevention** * Use stable internet * Keep browser updated * Close unused tabs ### **Interface Problems** #### **Symptoms** * Buttons not working * Display issues * Navigation problems #### **Solutions** 1. **Refresh the page** 2. **Clear browser cache** 3. **Check browser compatibility** 4. **Try different browser** 5. **Disable browser extensions** #### **Prevention** * Use supported browsers * Keep browser updated * Avoid problematic extensions ## Getting Additional Help ### **When to Contact Support** * **Persistent issues:** Problems that don't resolve * **Account problems:** Issues with your account * **Technical failures:** System-wide problems * **Security concerns:** Suspected security issues ### **Information to Provide** * **Detailed description:** What's happening? * **Steps taken:** What have you tried? * **Screenshots:** Visual evidence * **Transaction details:** Relevant transaction hashes * **Browser/device info:** Technical specifications ### **Support Channels** * **Discord:** * **Email:** * **Community:** Peer support and discussions *** *Most issues can be resolved with these troubleshooting steps. If problems persist, don't hesitate to contact our support team for personalized assistance.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.polynomial.fi/support/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.